Copilot agents that take on a real task
A good agent starts with a clear understanding of the process, its users and the knowledge involved. The technology comes after that.
Before building an agent, understand:
Business processes
Which workflows an agent can meaningfully support.
User needs
What users really need in their daily work.
Knowledge sources
Which content the agent should be able to access.
Governance requirements
Data protection, permissions and accountability.
Success criteria
How you will measure the agent's business value.
Deliverables
We identify processes and tasks where an agent creates real value.
A clear concept covering the agent’s purpose, audience, knowledge sources and interaction.
A transparent assessment of value, effort and risks as a basis for decisions.
The next steps from concept to a successful pilot.
Rules for ownership, permissions and the secure operation of the agent.