Design Agents That Deliver Business Value
A good agent doesn’t start with technology, but with a clear understanding of processes, users, and knowledge.
Before building an agent, you should understand:
Business processes
Which processes an agent can meaningfully support.
User needs
What users really need in their day-to-day work.
Knowledge sources
Which content the agent should be able to access.
Governance requirements
Data protection, permissions and responsibilities.
Success criteria
How you measure the agent’s value.
Typical deliverables
We identify processes and tasks where an agent creates real added value.
A clear concept regarding the purpose, target audience, knowledge sources, and interaction of the agent.
A transparent evaluation of benefits, effort, and risks as a basis for decision-making.
The next steps from concept to successful pilot operation.
Rules for responsibilities, permissions, and the secure operation of the agent.